Frequently asked questions
How do I book?
The preferred method of booking is via email although we are happy to take bookings over the phone should you wish to speak to a member of our team.
How much notice is needed to make a booking?
We always recommend you book as early as possible but we can take bookings at short notice, however, Bookings with 48hrs notice or less will need to be made over the phone.
What days and times can we hire from you?
We are open 7 days a week and can deliver & collect on any day as dicussed with your Little Bears booker
How much are your Castles, Soft play, kids furniture etc..?
Prices vary, please see each individual item for hire price.
What do I get with my castle booking?
What do I get with my soft play pod booking?
What do I get with my furniture rental booking?
How long do I get the equipment for?
Can we have the equipment overnight?
Do you require a deposit?
How do I pay?
What if I need to cancel?
What if the weather is really bad?
Can I have the equipment set up outside the venue on grass or in my garden?
Can I have the castle set up on concrete or Astroturf or other hard surfaces?
Can I have a castle set up on gravel?
How long does it take to set up/inflate/deflate/pack up the inflatable?
How much space is needed around the castle?
When I hire the castle is there anything I need to provide?
Do you supply safety instructions/Guidelines?
Is there an age limit for children using the castle?
How do I get more information?
Foil Balloons - Can I reuse my Foil Balloons?
It is possible to re-use most foil balloons but we cannot guarantee that it will work every time as they are fairly delicate but it is worth a try. Expel the air from your balloon by inserting a long straw quite a distance into the self sealing valve, the air will then start to come out and you can flatten and fold your balloon.
Do you offer delivery?
Can I do pick up of my items?
If you are picking up or dropping off products for an event, these can be done during the set times below: